Shipping policy
Introduction
At Zalkari, we're proud to deliver exceptional lab-grown diamond, moissanite, and sterling silver jewelry to customers around the world. Whether you're a first-time customer or a loyal shopper, we want your experience to be seamless from the moment you place your order to when you unwrap your package. Here's everything you need to know about our shipping policy.
Shipping Rates
| Destination | Shipping Cost |
|---|---|
| United States | FREE |
| International (all other countries) | $20 flat rate |
Delivery Timeline
Orders are delivered within 5–10 business days from the date of purchase, for both U.S. and international orders.
This timeline includes order processing (verifying payment, confirming stock, quality-checking each piece, and preparing your item for shipment) as well as transit time with our shipping carrier. You will receive a confirmation email with tracking information as soon as your order ships, so you can follow its journey in real time.
Please note: delivery windows are estimates and may occasionally vary due to carrier delays, customs processing for international orders, or high-demand periods (holidays, sale events). We'll always notify you if we expect a delay beyond this window.
International Shipping
We proudly ship to customers worldwide. International orders are subject to the destination country's customs duties, import taxes, and fees, which are the responsibility of the customer and are not included in the item price or the $20 shipping charge. These charges vary by country and are determined by your local customs authority.
Shipping Restrictions
We currently ship to residential and business addresses, including PO Boxes. For international orders, please ensure your address is complete and accurate, including any postal/ZIP code required by your country, to avoid delays.
Order Confirmation & Tracking
Once your order is placed, you'll receive a confirmation email. Once it ships, you'll receive a separate email with your tracking number and a link to follow your package's progress.
If you notice any delays or discrepancies with your tracking information, please reach out to our customer service team — we're here to help.
Lost or Delayed Shipments
If your package hasn't arrived within the expected timeframe, please contact us with your order number and any tracking details. Our team will work directly with the carrier to locate your shipment. If the package is confirmed lost, we'll arrange a replacement or issue a full refund.
Returns and Exchanges
Should you need to return or exchange an item, you'll be responsible for return shipping costs unless the return is due to a defect or an error on our part. For defective or incorrect items, Zalkari covers all return shipping fees.
FAQs
How long does it take to receive my order? 5–10 business days from your order date, whether you're shipping within the U.S. or internationally.
Is shipping really free? Yes — standard shipping is completely free within the United States. International orders ship for a flat rate of $20.
Do you ship internationally? Yes! We ship worldwide. International orders may be subject to customs duties and import taxes charged by your destination country.
What should I do if my package is delayed? Contact our customer service team with your order number and tracking details, and we'll help track it down.
Can I change my shipping address after placing an order? Yes, as long as your order hasn't shipped yet. Contact us as soon as possible with your updated details.
Will I have to pay customs fees on an international order? Possibly. Import duties and taxes are set by your country's customs authority and are not included in your order total or the $20 international shipping fee. Please check with your local customs office for details specific to your country.