Refund policy
Refund & Return Policy
We want you to love what you wear. If something isn’t right, here’s exactly how returns, refunds, exchanges, and warranty claims work at Zalkari.
Our Promise to You
At Zalkari, every piece is inspected before it leaves our workbench in Trenton, New Jersey. But we understand that sizing, styles, and expectations don’t always align on the first try — so we've built a return and warranty policy that's straightforward and fair, whether you're ordering from New Jersey or New South Wales.
This policy applies to all purchases made directly through zalkari.us. Items purchased through third-party marketplaces are subject to that marketplace's own return process.
02 · RETURN WINDOWHow Long You Have to Return
Return windows are based on material, starting from the date your order is marked delivered:
To qualify for a return, items must be unworn, unused, and in their original condition with all original packaging, pouches, and certification (where applicable). For hygiene reasons, earrings cannot be returned once the seal on the packaging has been broken.
Returning an Item
Contact us
Email support@zalkari.us with your order number and the reason for return. We'll confirm your item is eligible and send return instructions.
Pack it securely
Place the item back in its original box or pouch, with certification and tags attached, and pack it in a padded shipping box.
Ship it back
Use the return label or address provided in our confirmation email. We recommend a trackable, insured shipping method for any item over [$X] in value.
We inspect & process
Once received, our team inspects the item within [X] business days and confirms your refund or exchange by email.
How Refunds Work
Once your return is received and passes inspection, we'll issue your refund to the original payment method. Refunds typically appear within [5–10] business days, though your bank or card provider's own processing time may add a few extra days on their end.
- Original shipping charges are non-refundable, except where the return is due to our error (wrong item, damaged item, or manufacturing defect).
- Orders placed with free U.S. shipping that are returned in full will have the original shipping cost deducted from the refund only if a promotional shipping threshold was not met after the return.
- International orders are refunded for the product value; original outbound shipping charges are non-refundable.
- Sale and promotional items are refunded at the price actually paid, not the original listed price.
Sizing & Style Exchanges
Prefer a different size or style rather than a refund? Let us know when you contact us to start your return, and we'll arrange an exchange within your item's eligible return window, subject to stock availability. Ring resizing within the first year of purchase is complimentary — see our warranty terms below.
06 · WARRANTYWarranty Coverage
Beyond the return window, Zalkari stands behind the craftsmanship of every piece with the following warranty coverage against manufacturing defects:
Warranty covers issues like loose stones, clasp or setting defects, and plating flaws present at the time of delivery. It does not cover normal wear and tear, tarnishing from exposure to water, chemicals, or perfume, accidental damage, or loss.
07 · DAMAGED OR INCORRECT ITEMSIf Something Arrives Wrong
If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We'll cover return shipping and send a replacement or full refund at no cost to you.
08 · RETURN SHIPPINGWho Pays for Return Shipping
- Domestic (USA): A prepaid return label is provided; a flat return shipping fee of $[X] is deducted from your refund, unless the return is due to our error.
- International (Canada, Australia, UK, EU): Return shipping is the customer's responsibility. We recommend a trackable, insured method, as Zalkari is not responsible for items lost in return transit.
We're Here to Help
Reach our team in Trenton, NJ for anything related to returns, refunds, or warranty claims — we typically respond within one business day.
Email support@zalkari.us Back to Shop